Frequently Asked Questions


How do I check the shipping status of my order?

You can log into your account on Magiclamp.pk and view the status of your order(s).

What if I want to cancel my order?

You would be able to do so by logging into your account and checking for the status of your order. If it is still Pending, send us an email at cancel@magiclamp.pk quoting your order number and we will cancel it and refund your money to you. If the status has progressed to Processed, you will not be able to cancel it.

What if I want to return my order after I have received it?

You will be able to do so according to our returns and refunds policy. You should notify us of the reason of return within 3 days of delivery of your order. Please view of Returns and Refunds policy for further information on this.

How do I buy products on Magiclamp.pk?

You have offline and online payment options. You can either use our secure credit card payment method or one of our standard payment options like paying through cheque, cash, etc. Please visit our Payment Methods for further information on this.

Is it safe to enter my credit card details on Magiclamp.pk?

It is very safe to enter your credit card details. Our credit card processing is handled by 2checkout.com which is a globally renowned credit card processor. We do not save your credit card details and all processing is done over secure protocols and servers.

How reliable is your shipping method?

We only use DHL Express for shipping all orders to your doorstep. Your order is insured under our partnership with them. DHL has the highest reliability and is known to be the global leader and logistics provider.

What if my order is lost or damaged?

In the unlikely instance that your order is lost or damaged in transit, you will receive a full refund on your order. We insure all shipments to your doorstep so in an undesirable event we would be at the very least able to refund your money.